Many business owners setup blogs simply because they have heard it’s something they need to do that. There’s no much planning or understanding why they need it or how to make it a success.
Today we are chatting with the editor of one of the most successful corporate blogs out there. Hopefully we’ll learn some actionable tips today!
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About Tommy
Tommy Walker @tommyismyname is editor-in-chief @ShopifyPlus and former editor @ConversionXL.
Connect to Tommy on LinkedIn
Questions we discussed
Q1 How did you become a digital editor? What’s your career path? How did you manage to get hired by huge brands?
I stumbled into it. I was consulting for a while, but there were problems in the business, and I ended up in a situation where I had to blog for dollars. After looking for gigs on the @problogger job board, I found a blogging position from some guy named @peeplaja who was running @conversionXL, and I submitted an article.
He rejected it.
Not taking no for an answer though, I submitted a second piece, which he accepted, and I wrote another and another. (The rejected piece wasn’t all bad, he helped me get it placed on @smashingmag)
Everyone gets rejected from time to time… It's how you react to rejection which defines you #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
But after a few months of writing, Peep sent me an email at the end of the year that said “Congratulations… You’re the Number 1 and Number 6 most trafficked articles on the site!”
also a good lesson for an editor:An author you once rejected may turn out to be your most successful one. Never give up on people #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
Tired of working on a Per article basis, I replied back with “Congratulations! You’ve got a new editor in chief… Let’s talk steady pay”
After some negotiation, we came to an arrangement and it worked out really well
Good lesson on how impress the editor: Deliver results! cc @tommyismyname #vcbuzz
— Jessy Troy (@jessytroy) July 11, 2017
@tommyismyname were you doing anything specific to achieve traffic, apart from writing solid content? #vcbuzz
— Anna Fox (@manifestcon) July 11, 2017
Apart from getting it out there on the usual sites @growthhackers @inbound and contacting people mentioned not really, but, and it’s important to stress this, @peeplaja has some very rigorous editorial standards. The content HAS to carry itself. No Clichés, no research everyone has already heard, you have to DIG. Plenty of the pieces we wrote had me begging for mercy, but it’s because of that the blog did so well. And @iamalexbirkett has set an even higher standard and has done amazing things with @conversionxl since.
Q2 How do you explain the value of the blog to the business decision makers?
I’m in a very fortunate position at @Shopify that I don’t have to explain the value. Everyone is very aligned there.
Waving to my favorite editors here: @lisadjenkins @brandlovellc @GlenLong @rebekahradice. Their blogs are flourishing thx to them! #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
However, when I was consulting, I would show research that showed how much people look for when making a decision, and ask basic questions about the business. Where can I find this? Who do I talk to? How much? etc.
@tommyismyname would love some links to those studies! #vcbuzz
— Anna Fox (@manifestcon) July 11, 2017
@manifestcon @hubspot has some really great research in this area. #vcbuzz
— Tommy Walker (@tommyismyname) July 11, 2017
But then when asked where that information was available online and how much time do they spend answering the same things the value would become apparent in the time they would save by not having to answer the same questions over and over.
Q3 How to develop a business blog? Is blogging for any niche?
Ask questions. Talk to sales. Talk to partners. Talk to customers. Talk to execs. Talk to non-closed prospects.
Talk to everyone. Gather as much information as possible, and make a plan to bring those voices forward.
@tommyismyname So corporate blogging primarily aims at answering customers' questions? what other purposes does it serve? #vcbuzz
— Jessy Troy (@jessytroy) July 11, 2017
This goes with @jessytroy’s question too, it’s not just answering questions, it’s about anticipating in them.
The blog can be used to handle objections, showcase company culture, give advice, highlight trends, and brag on customers.
A3. That said, I DON'T think blogging is for every niche or every company. #vcbuzz
— Tommy Walker (@tommyismyname) July 11, 2017
Companies that have poor culture, or unenthusiastic customers, or no lifestyle to support, blogging may be forcing it. More pages. More information. More accessibility, absolutely. The information needs to be there, but capital B blog… no.
Example of a company that shouldn't have a blog, @tommyismyname? #vcbuzz
— Don Sturgill (@DonSturgill) July 11, 2017
It’s not that prescriptive as companies that should or shouldn’t. A boat parts supplier could have a blog if the culture could keep the content interesting. BUT… if there’s no way to keep it interesting, stick to a FAQ page.
Are you saying "Don't do what you're not prepared to do," Tommy? #vcbuzz
— Don Sturgill (@DonSturgill) July 11, 2017
Essentially, yes. “Blog” to me is content that’s fresh and interesting and has a unique angle. If you can’t find that you’ll just end up writing the same thing everyone else does, and wondering why you’re not getting anywhere.
Q4 How to find a blogging talent and get them work for you? I know you are great at that! Aaron Orendorff @iconiContent claims he wouldn’t work for anyone but you!
Lol, you’d have to ask my team!
From MY perspective, I’ve gotten really lucky and I’m incredibly humbled by the level of talent that has chosen to work WITH me.
@AyeshaAmbreen I agree! It takes a lot of experimenting before you find your corporate blogging voice! #vcbuzz
— Anna Fox (@manifestcon) July 11, 2017
That said, I’m a writer’s editor. I’m incredibly focused on craft and technique, and I go into a new publication with a strong idea of what the “soul” of that publication should be, based on the initial research I do.
The power is in the team you build! RT @tommyismyname: A4 I'm.. humbled by the level of talent that has chosen to work w/ me #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
From that research, I create A Publishing CODE that sets forth rules of engagement with the audience. It’s not prescriptive, like “articles need to be this long” but more essence based, like “don’t talk down to the reader.”
A4. "Ask better questions" "Don't paint idyllic pictures" #vcbuzz
— Tommy Walker (@tommyismyname) July 11, 2017
Having that, influenced the copy I wrote for job postings, which then, I think, attracted writers who were hungry. Everything after that, perks, pay, etc is icing on the cake (plus, the culture and HR team at Shopify makes that simpler)
Where can we get a copy of the CODE, @tommyismyname? #vcbuzz
— Don Sturgill (@DonSturgill) July 11, 2017
Unfortunately, I can’t share it publicly 😛
@tommyismyname what's your take on question research? What's a good question to ask in an article? How to find them? #vcbuzz
— Anna Fox (@manifestcon) July 11, 2017
“Ask better questions” in my Code isn’t about the top level. It’s about questioning the research you’re finding. “Sales increased by _%” Ok… Why? What else were they doing? What Psych factors were at play? Is this a trend?
I generally reject the first 3 assumptions I make about any piece of research, and question the deeper meaning.
@tommyismyname I'd love to know more about that "voice" research. what makes up a blog voice? #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
@seosmarty Too many companies leave blogging up to the blogger. Voice should be a reflection of the company and customers. #vcbuzz
— Tommy Walker (@tommyismyname) July 11, 2017
“Research” in that case is a lot of meetings to listen to perspective and trying to be a good mirror.
Q5 What are your favorite writing and editing tools?
I keep it simple. @GoogleDocs, @Slack, @Grammarly, @Trello. On the day-to-day, that’s mostly what we use.
A5: Grammarly – Not perfect, but catches most #vcbuzz
— Maxxers (@MaXXersX) July 11, 2017
@tommyismyname I'll add @Coschedule and @Clearvoice! #vcbuzz
— Jessy Troy (@jessytroy) July 11, 2017
On the workflow side, I have a ton of things going on with @zapier that automates roughly 80 hours of tasks per week.
@tommyismyname Impressed by what you say about @zapier. I need to use it more! what are you using it exactly for? #vcbuzz
— Ann Smarty (@seosmarty) July 11, 2017
Getting tools to talk to each other. A big one is how I have trello comments push to slack for updates on a piece. Sending slack messages when new blog posts drop, triggering intake forms on slack commands… Things like that.
Our previous content editing chats:
- Multi-Author Blog Management Twitter Chat with @_Sians, Editor of @TweakYourBiz #VCBuzz
- How to Understand Your Customers’ Content Needs with @PamDidner #VCBuzz
- How to Build a Life of Your Dream with Smart Blogging w/ @RyanBiddulph #VCBuzz
- How to Find Your Brand Voice with Stephanie Schwab @stephanies #VCBuzz
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